You can now self-refer to the following services:

Sexual health

For free and confidential sexual health services in Teesside including information and advice on all types of contraception and STI testing and treatment, visit https://www.thesexualhealthhub.co.uk/services-near-you/teesside/ or call 0300 330 1122.

Eye Casualty

Patients should only attend Eye Casualty with true eye casualty complaints including acute injury, foreign body or acute loss of vision. 

Eye Casualty is based at James Cook University Hospital. You can attend any time between the following hours:

8am-4pm Monday to Friday

8am-12noon Weekends and Bank Holidays

Outside of these hours patients should present to the main Accident & Emergency Department.

CAMHS

Child and Adolescent Mental Health Services (CAMHS) provides assessment and appropriate treatment or intervention for children and young people up to their 18^th birthday who are experiencing mental health problems, with the aim of positive health promotion.

To self-refer to this service, please call 0300 2000 000.

Social prescribing

Social prescribing is a way for local agencies to refer people to a link worker. Link workers give people time, focusing on 'what matters to me' and taking a holistic approach to people's health and wellbeing. They connect people to community groups and statutory services for practical and emotional support.  Please call the practice to find out how you can be referred to this service.

For certain conditions, we can refer you to the community pharmacy scheme, please call the practice to arrange a referral. The pharmacy will contact you within 2 hours with an appointment time.  If you do not pay for your prescriptions, you will not pay for your treatment if you have a community pharmacy referral made by the practice. 

You can also attend your local pharmacy without a referral, who may be able to help with some minor ailments including - 

• Aches and pains 
• Sore throat
• Coughs
• Colds
• Earache 
• Cystitis 
• Skin rashes
• Teething 
• Red eye  

Some pharmacies also offer the services listed below.  You can find a local pharmacy and the services they offer by clicking here

• Emergency contraception
• Asthma inhaler use and advice 
• Chlamydia screening and treatment 
• Stop smoking service 
• Blood pressure, cholesterol and blood sugar testing 
• Substance misuse services
• Weight management service 
• Flu vaccination

Appointment Requests

Demand is increasing for appointments, to provide a safe service to our patients you will be asked questions about your medical condition and the reason for your appointment to enable our GPs to prioritise and you may be referred to other services or team members suitable to your needs. 

Extended Access 

We now have an extension of our current services from 6:30pm. You may be offered one of these appointments for an ANP, GP or Nurse.  

Online Consultation 

An online consultation is an online form you can submit to the practice for non urgent issues.  The form is then reviewed by a member of the team and dealt with by the most appropriate person in the practice.  Your issues (clinical or administrative) may be dealt with over the phone, via a text message (referral to services, presciptions etc.) or in some cases you may need a face to face appointment. 

Face to face appointment 

Face to face appointments are a traditional way of having contact with a clinician.  These appointments are reserved for those who require a physical examination.  Appointments are given out based on clinical need and clinical priority. 

Telephone appointment 

Telephone appointments are used for patients who do not need a physical examination or for review/triage purposes. 

Video appointment  

You may be offered a video appointment if you have access to a smart phone.