Welcome to Newlands Medical Centre

In recent months the open availability of eConsult has significantly increased the demand on our services. In order to maintain safe working practices we are reducing the availability of eConsult when the practice is closed. During the closed period  patients will now have access to self-help information only. Remember that you can call 111 or access 111 online at any time. The practice opening hours are 8am - 6pm Monday - Friday ( excluding bank holidays).

contact your doctors online and get a response by the end of the next working day

 Changes to the availability of eConsult updated 20th May 2021

In recent months the open availability of eConsult has significantly increasedthe demand on our services. In order to maintain safe working practices, we are reducing the availability of eConsult on weekends and bank holidays when the practice is closed. During these times patients will now have access to self-help information only. Remember that you can call 111 or access 111 online at any time.

           Accessing Our Service

Reception

Please note "we are open "

Please ring our intercom and you will be asked some screening questions before you enter the practice.   We strive to keep you safe you may be asked to wait outside to maintain social distance.

eConsult

This service is available. You may access self-help and other support by clicking on our eConsults button. This service is not suitable for urgent matters. This service is not available on weekends and bank holidays.

Face to Face Appointments

You may book face to face appointments with our nursing team for smear, pre- chronic disease appointments and other long-term health conditions checks

Video

The Gp may ask you to upload photographs on occasions, you may also receive a video consultation after discussion with a GP.

Repeat Prescriptions

You may order prescriptions in person, by post using patient on line or email tvccg.prescriptionsnewlandsmedical@nhs.net

 

 

IMPORTANT INFORMATION FOR OUR PATIENTS

We thank you for your continued support through these challenging times.

We have never been closed during the pandemic and continue to work extremely hard.

We have offered face to face appointments since the start of the pandemic and continue to do so. To keep our patients and our team safe all face to face appointments with the GP are triaged by a GP

We offer all face to face, telephone consultation, eConsults and video consultation.  All appointments types for GP consultations are triaged and agreed with a GP and face to face to appointments will be based on a clinical need and patient and our team safety.

Thank you for working with us to keep you safe.

 

With the continued pressure on all of us due to COVID, you will understand that Practice staff are challenged to meet our patients’ demands.

All our staff want to provide the best possible care. With the insistent pressure, we sometimes cannot meet your specific wishes immediately.  As a result, we are seeing an increasing number of incidents when patients behave unreasonably towards our staff, causing considerable distress.  Any verbal or physical abuse, aggressive, offensive, intimidating, or disrespectful behavior towards our staff will not be tolerated. We will follow our Zero Tolerance Policy and act when patients behave inappropriately.

https://practiceindex.co.uk/gp/blog/new-campaign-video-from-the-igpm-calls-for-end-to-abuse-from-patients/

COVID-19 Vaccinations
Please don’t contact the NHS to request a vaccine, we will contact you.
When we do contact you, please attend your booked appointments.
Please continue to follow all the guidance to control the spread of the virus and save lives

Covid 19 Vaccinations for Asthma sufferers

 

Government guidelines state only severe asthma will be offered covid 19 vaccination in Group 6 invites.  The Government has defined severe asthma as patients who have been admitted to hospital for their asthma or patients who have had 3 courses of oral steroids in a 3 month period.  All other asthma patients will be invited when the Government Guidelines are updated. 

 

Thanks

Click here for more information from the NHS

Important Information about the Coronavirus) Covid – 19)

The NHS across South Tees area will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid -19)

For the latest Covid-19 advice please visit www.nhs.uk/cornoavirus

 

Our senior clinical team will be triaging all appointments.

Do not come to the surgery to make appointment

Because of changed procedures related to COVID-19, appointments can only be requested by using by telephone. A clinician will respond by telephone, and if the clinician feels a video consultation maybe needed, this will be done via video link if required.

May we thank all our patients for your patience during the Covid19 Pandemic.  We realise that our telephones are much busier and it is more difficult to contact us.

Our team are doing their best to manage the increased demand.  We value your continued patience and tolerance. We are all in this together.

 Thank you for your patience.

The doctors and staff at Newlands Medical Centre in Middlesborough are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

We are committed to teaching and training to improve the quality of care provided and you may be offered appointments with doctors in training or they may sit in during your consultation with the doctor. They are fully qualified and registered doctors and are here as part of their medical training program.We also teach medical students and they will always be closely supervised by one of the other GPs here.Your medical records may also be used for teaching and training purposes but strict confidentiality will be assured. If you have any objections to the above please inform the administration staff of your concerns and we will try and accomodate your wishes.

Greater Middlesbrough PCN

The definition of a primary care network is to enable the provision of proactive, accessible coordinated and more integrated primary and community care improving outcomes for patents. They are formed on Gp Registered list serving populations of around 30,000, 50,000

Greater Middlesbrough PCN- was formed in 2020 with 8 practices working collaboratively together.

Our clinical directors for our PCN

Dr Bharart Kandkikonda based at Newlands Medical Centre Dr Mohamed Salim based Parkway Medical Centre

Please follow us on twitter @Greaterboropcn

Electronic Prescription Service

We have recently started The Electronic Prescription Service (EPS). It gives you the chance to change how we send your prescription to the place you choose to get your medicines from.

If you collect your repeat prescriptions from the practice you will not have to visit the  practice to pick up your paper prescription. Instead, we will be able to send it electronically to the place you choose, saving you time.

Patient Access On Line:

Its your choice, if you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions and look at some aspects of your medical records.  Please ask reception for details.

NAMED ACCOUNTABLE GP

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.

The practice does keep a record of your accountable GP. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery.

ACCESSIBLE INFORMATION

We are trying to make communication easier for our patients.  If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.   You can call us on 01642 247029.

Care Quality Commission

Our overall rating has been published as Good in all areas.

 

Help us to help you

The Partners have asked the receptionists to ask you to tell them a little about the problem when you call to make an appointment. We are trying to direct you to the person who would be most suitable to help you with your problem. Of course you do not have to do this but it really would help us to help you.

Our practice is collaborating with NHS Business Services Authority (NHSBSA) who is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.’

Text Reminders (MJOG)

We have introduced a new messaging system allowing patients to receive appointment reminders and messages relating to your personal medical care direct to your mobile phone . This includes invitations to specialist clinics ( such as influenza vaccinations clinics )   If you would like to  register for this service please complete the consent form attached.txt message

Veteran Accredited

We are a  Veteran accredited practice. Dr L Green is the Veteran Lead.

We would like more patients to use this service to reduce the demand on the telephone system so that those who cannot go online have improved phone access. See the explanation lower down on this page and use the link below.

We are conscious that some patients registered at Newlands Medical Centre may be affected by current events in Afghanistan.  Newlands Medical Centre is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If recent events have affected you and you wish to seek help, please come forward.

Thank you very much for your co-operation.

 

The Partners

Newlands Medical Centre

 


Patient Information

We are changing our Online Appointments and Repeat Prescription Request system  Please CLICK HERE for further information.

(Site updated 21/10/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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