Patient Information

We are changing our Online Appointments and Repeat Prescription Request system  Please CLICK HERE for further information. you must be registered for online services

Making an appointment

We have introduced a new appointments system to enable us to offer everyone an appointments within 48 hours. Most of these appointments will be available the same day.

You can pre book an early morning or early afternoon appointment up to one month in advance. It is one appointment per patient.

For review appointment  the patient is given a slip by the doctor and the patient can pre book any review appointment.

Booking Appointments

To ensure fair access to all our patients same day appointments may not be booked until 8.00am, either in person or by telephone.

Thank you for your co operation

We will endeavour to give you an appointment with the doctor of your choice but if that doctors appointments

During normal hours you should contact the surgery for an appointment. However there is another service (STAR) operating in South Tees between 6.30pm - 8pm Monday to Friday and 8am-9.30pm. To access this service you should ring 111 and you will be given an appointment and directed to one of four sites or you can pre-book via the website -  http://www.starappointment.co.uk/booking/

are already full you will be offered an appointment with another doctor.

Telephone consultations

The practice offers telephone consultations for conditions which may not require examination.  These consultations are similar to face to face consultation but over the telephone with an appointment time and are prebookable up to a month in advance. Please book the normal way.

Urgent Appointments

URGENT medical problems will be dealt with without delay. These appointments will be with whichever doctor is available. Please inform the receptionist of the urgency of the problem and she will communicate this to the doctor.

STAR

GP opening hours have been extended for all GP practices in the South of Tees CCG area. 

To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) service

To see or speak to a clinician urgently between 6.30om and 9.30pm – Monday to Friday or 8am to 8pm weekends & Bank holidays please ring 111

If patients can now directly book an urgent STAR appointment via the online booking system.    http://www.starappointment.co.uk/booking/

During normal hour patients should continue to contact Newlands Medical Centre.

Answering phone

This practice is now closed.  If you need to see - or speak to a GP then please ring 111  Local extended GP hours service.

Dental Problems

We do not treat dental problems in the practice.  This includes prescriptions for antibiotics or pain relief.  For Dental problems you will need see your Dentist.

If you don't have a dentist ring 111 who will provide a service.

Telephone Advice

If you require URGENT advice you may speak to the nurse practitioner or on-call doctor by telephoning before 10:30am.

For matters other than urgent advice, you can book a telephone consultation. This is a new service, where you can book a telephone consultion at a specific time with a specific doctor.

All requests to speak to a doctor are passed to the nurse practitioner or on-call doctor initially.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.